Rydatech specialises in acting as your trusted boots-on-the-ground partner, delivering professional onsite IT support across Australia for IT companies managing clients remotely. Whether you’re a managed service provider, IT consultancy, or global tech firm, Rydatech ensures your clients receive prompt, expert onsite services—backed by your reputation, delivered with ours.
Why Partner with Rydatech for Onsite Support?
When you’re managing IT infrastructure remotely, having a reliable, experienced team on location is critical. Rydatech bridges the gap between your service desk and the client’s physical environment with:
- Certified, professional IT engineers available across metro and regional areas
- White-label support that integrates with your team and workflows
- Rapid response times and flexible SLAs
- Discreet representation of your brand on client sites
- Comprehensive documentation and reporting back to your team
Services We Deliver On Your Behalf
We provide a full spectrum of onsite services to support your remote operations:
- Hardware diagnostics & replacement – desktops, servers, routers, switches
- End-user troubleshooting – desktop, mobile, network issues
- Network setup & patching – structured cabling, switch installs, wireless deployments
- Office IT fit-outs & relocations – full-stack deployments managed onsite
- Audit assistance & compliance support – SOC 2, ISO 27001 requirements
- Conference room setups – DTEN, Polycom, Teams, Zoom Rooms
Whether you need us for a single call-out, a rolling contract, or national multi-site support, we scale to match your business requirements.
Who We Work With
Rydatech partners with:
- Global and interstate Managed Service Providers (MSPs)
- Cloud service providers managing clients with physical hardware
- Software vendors needing onsite diagnosis, resets or user support
- Infrastructure teams requiring installation or emergency onsite repair
- Retail, healthcare, corporate, education and government sectors
Locations We Cover
Based in Melbourne, Rydatech provides national reach across:
- Melbourne, Sydney, Brisbane, Gold Coast, Perth, Adelaide, Canberra
- Regional hubs and remote locations on demand via scheduled or emergency visits
Why Clients Trust Rydatech
- 20+ years experience supporting SMBs and enterprise environments
- Fully insured, verified and security-checked technicians
- Familiarity with client confidentiality, site-specific procedures, and vendor-neutral protocols
- Flexible engagement models: ad hoc, project-based or embedded staff